Welcome To MadeFits Help Center

MadeFits Help Center description and mission statement for customer support.

Need help? We’re Here For You:


    • Email us: support@madefits.com
    • Call us at 980-449-6233
 
Chat live with a MadeFits representative. Chat Now.
Track orders, manage designs, and reorder your favorites, View Account.

❓ Frequently Asked Questions

How do I place a custom order?

Placing a custom order is easy! Simply choose your product, click “Customize”, and upload your design, photo, or logo using our built-in product designer. You can adjust size, placement, and colors before adding it to your cart.

What file types do you accept for custom designs?

We recommend uploading high-resolution PNG or JPEG files for the best print quality.
• Minimum resolution: 300 DPI
• Maximum file size: 50 MB
• Transparent background files work best for clothing and patches.

If you’re unsure, our team reviews every file before production to ensure your final print looks perfect.

What’s the difference between DTF and Sublimation Printing?

DTF Printing (Direct-to-Film)
• Best for: Hoodies, tees, sweatshirts, and dark fabrics
• Produces bright, flexible, durable designs
• Perfect for detailed logos and photographic artwork

Sublimation Printing
• Best for: Light-colored polyester items, patches, mugs, and glass cutting boards
• Ink fuses into the surface for a smooth, fade-resistant finish
• Great for vibrant, full-color graphics and photos

💡 Quick Tip: Choose DTF for apparel and Sublimation for accessories or hard-surface items.

How do I care for my custom apparel or patches?

Apparel Care
• Machine wash cold, inside-out
• Use mild detergent, avoid bleach
• Tumble dry low or hang dry
• Do not iron directly on design

Patch Care
• If iron-on: press gently with a cloth between the patch and iron
• For long-lasting wear, you can also sew around the edges

Can I use my own logo or artwork?

Absolutely! We encourage custom artwork, business logos, team names, and even personal photos. Just make sure your design doesn’t include copyrighted or trademarked images that you don’t own.

If you’re unsure, message us — we’ll review your design and help make any adjustments needed for printing.

Do you offer bulk or wholesale pricing?

Yes! We offer discounted pricing for bulk and wholesale orders. Whether you’re outfitting a team, launching a merch line, or planning an event, we can help.

💬 Email us at support@madefits.com to receive a quote.

How long will my order take to arrive?

Processing time for custom items typically takes 3–5 business days, plus shipping.

• U.S. orders: 3–7 business days
• International orders: 7–14 business days

Need it sooner? Rush production and expedited shipping are available upon request.

Other Help Center Topics

[VIDEO] How To Use Our Product Customizer

🧾 Upload Your Design & Image Guidelines

📸 1. File Types We Accept

  • .PNG (recommended for transparent backgrounds)
  • .JPEG / .JPG (best for full-color photos)
  • .PDF, .SVG, .AI (vector files for logos or text-based designs)

💡 Tip: PNG or vector files provide the best print results.

📏 2. Image Resolution Requirements

  • Minimum resolution: 300 DPI (dots per inch)
  • Minimum size: 1500 x 1500 pixels
  • Avoid screenshots or images from social media—they’re usually too low-quality for print.

🧠 If your image looks blurry or pixelated on screen, it will print the same way.

🎨 3. Color and Print Quality

  • We print in CMYK color mode—RGB colors may look slightly different.
  • Neon and metallic colors may not reproduce accurately.
  • Always preview your design in our customizer before checkout.

📐 4. Design Placement Tips

  • Keep important details at least 0.25" (6mm) from edges.
  • Do not stretch or warp your image—maintain original proportions.
  • Use our on-screen safe zones for best placement.

🚫 5. Copyright & Usage Policy

  • No trademarked or copyrighted logos you don’t own.
  • No explicit, hateful, or offensive content.
  • No celebrity or branded images without permission.

✅ Upload only original artwork or properly licensed designs.

🛠️ 6. Need Help?

If you’re unsure about your image quality, send us your design before placing your order and we’ll review it for free.

📧 Email: support@madefits.com
💬 Chat: Click “Chat with Us” in the bottom corner of the site.

🧾 Bulk & Wholesale Orders

We make ordering in bulk simple and stress-free! To get started:

  1. Visit our Bulk Order Quote Form (located under the main menu or click here).
  2. Provide product details such as style, color, quantity, and customization type.
  3. Upload your design or logo for review.
  4. Our team will respond with a custom quote within 24–48 hours.

💡 Tip: The more details you provide, the faster we can finalize your quote!

  • Screen Printing: 12-piece minimum per design.
  • DTF (Direct-to-Film): No minimum required—perfect for small teams or sample runs.
  • Sublimation & Promotional Items: Varies by product (usually 1–5 units).

We’ll always help you find the best method for your budget and quantity needs.

We offer flexible pricing depending on your total quantity and product mix. Typical discount tiers include:

  • 5–24 items → 10% off
  • 25–49 items → 15% off
  • 50–99 items → 20% off
  • 100+ items → 25% or more (custom quote)

🔥 Bonus: Repeat customers and local schools receive additional loyalty discounts!

Turnaround time for bulk orders depends on your product mix and customization method:

  • Standard production: 5–10 business days
  • Rush orders: Available upon request
  • Shipping: Bulk orders ship via UPS Ground or USPS Priority

We’ll keep you updated through every step of the process!

Our team is here to help with your next event, fundraiser, or corporate project.

📧 Email: sales@madefits.com
💬 Chat: Click the “Chat with Us” button at the bottom of the site.
📅 Appointments: Schedule a call or in-person consultation here.

How long does it take to receive my order?

Most orders ship within 3-5 business days after production starts.
Production begins once your design is approved and payment is received.


Do you offer rush shipping or local pickup?

Yep! We offer both:

  • Rush shipping available at checkout for eligible items

  • Free local pickup from our shop — choose “Local Pickup” during checkout

We’ll send an email when your order’s ready for pickup or shipped out.


How do I track my order?

You can view your order status and tracking info anytime on your My Account page.
We’ll also email you updates when your order is shipped.






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Can you help me adjust my logo or image?

Yes. We offer light design help for free. Upload your logo, sketch, or idea. We’ll help clean it up.


What if I don’t have a design yet?

You can describe your idea, and we’ll help you bring it to life. We also offer design templates and inspiration if you need a starting point.


Will the print colors match my screen?

We do our best to match colors, but screens and fabric types can vary. If color accuracy is critical, ask us about proofing options.

What payment methods do you accept?

We accept all major credit cards, Apple Pay, Google Pay, and Afterpay.


Do you offer bulk discounts?

Yes. Bulk pricing starts at 12+ items. The more you order, the more you save.


Are there any design or setup fees?

Nope. We don’t charge setup fees for standard orders. Design help is free too.

Can’t find what you’re looking for? Reach out anytime:

We’re here to help make your custom order smooth, fun, and stress-free.

Visit Us In-Store: Mon.-Sat. (10am-6pm)

Find our store location easily with Google Maps.