SHIPPING & RETURNS
Shipping Policy
Thank you for shopping at MadeFits. All orders from MadeFits are subject to our shipping policy, outlined below. If you have any questions about our shipping practices, don't hesitate to get in touch with our dedicated support team at support@madefits.com.
Where We Ship
MadeFits offers shipping to all USA states, territories, and APO/FPO addresses.
Processing
We process orders during our normal business hours.
You are responsible for all return shipping fees. Shipping fees are non-refundable. MadeFits strongly recommends that you use a trackable method to ship your return.
We make every effort to fulfill orders as quickly as possible. If we are experiencing longer than usual processing times, we will notify you either on our site or by email.
Shipping Rates & Timing
MadeFits has multiple shipping rates, depending on the product or the chosen shipping method. The shipping charge will be calculated and displayed during checkout. An estimate of the time it takes to deliver your order will be provided on our website. Please remember that the time it takes to process your order is a separate estimate from the time it takes to ship and deliver your order.
Tracking Your Order
When your order has shipped, we will send you an email with tracking info so you can check in on the delivery of your order. If you don’t receive this email in a timely fashion, please reach out to us at madefits704@gmail.com.
Lost, Stolen, or Damaged Orders
In the event of a lost, stolen, or damaged package during transit, MadeFits will work diligently to resolve the issue upon confirmation of the delivery issue with the shipping carrier. Customers are encouraged to contact our customer service team immediately if their package is not received within the expected delivery timeframe or arrives damaged, providing order details and photographic evidence if possible. We will file a claim with the shipping carrier on your behalf and notify you of the outcome.
How to Contact Us
If you have any questions or concerns regarding your order or the shipping options available, please contact us at support@madefits.com.
Return & Exchange Policy
Effective: 12/15/2024
If you are not completely satisfied with your purchase, we are here to help. Please see the full details below regarding our return policy and process.
Policy Details
You can return your item 3 days from the date you received it.
Customized items cannot be returned.
For all returns, please include the purchased item, along with: Proof of purchase
Shipping Fees
You are responsible for most return shipping fees. Shipping fees are non-refundable. We strongly recommend that you use a trackable method to ship your return. Exceptions: MadeFits will cover shipping fees in when Items are damaged and/or defective, Customer did not order item.
Shipping label will be sent to the email that was entered when placing the order.
Restocking Fees
All returns are subject to a restocking fee of 10%. Exceptions MadeFits does not charge a restocking fee if: Items are damaged and/or defective, Customer did not order item
Process Details
To return your purchase from MadeFits, place the item securely in in its original packaging, if possible, along with Proof of purchase. Please mail your return to the following address:
MadeFits Returns
501 South Center Street
Statesville, NC 28677
United States
Refunds
After receiving your return and inspecting the condition of your item, MadeFits will process your return. Please allow at least 3-5 days to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. MadeFits will notify you by email when your return has been processed.
Questions?
If you have any questions concerning our return policy, please contact us at support@madefits.com, 980-449-6233
Thank you for shopping with MadeFits!